I'm going to tell you about the document that changed how I run my design business. It's not a contract. It's not a style guide. It's a process document that outlines exactly how I work with clients from first conversation to final handoff.

You've built a website for your client. It launched three months ago. They're happy. You're happy. And now you're desperately hoping for a phone call because your next project isn't starting for six weeks and your pipeline is thin.