I tested these on real client projects. Here's what made the cut.

You know that thing where you ask Claude to write some CSS, and what comes back is... fine? Like, it technically works, but you spend 15 minutes stripping out the comments you didn't ask for, fixing selectors that don't match Squarespace's class structure, and rewriting the mobile breakpoints because they're wrong.

You've finished the site. It's beautiful. It works perfectly. You're ready to hand it over and move on to the next project.

Then the client goes live and you're fielding support requests constantly. How do I add a blog post?

I'm going to tell you about the document that changed how I run my design business. It's not a contract. It's not a style guide. It's a process document that outlines exactly how I work with clients from first conversation to final handoff.

I build on Squarespace 7.1 every week. I've built over 600 sites on this platform. I'm committed to it. I recommend it to most clients. But I'm not going to pretend it's perfect, and I'm not going to be a tribal evangelist defending every design decision.

You've built a website for your client. It launched three months ago. They're happy. You're happy. And now you're desperately hoping for a phone call because your next project isn't starting for six weeks and your pipeline is thin.